Collection: Shipping Terms
Shipping Policy
1. About delivery time
For German customers. Usually takes 2-4 business days to receive item. For customers in other European countries, the item will usually be received within 7 working days. Of course, the premise is that the products you ordered are shipped from the European warehouse. (If the product is not shipped from the European warehouse, it will be prompted on the product page). The time to receive the item is just normal. In the case of objective events (such as wars, strikes, lost items by express delivery, etc.), there is no guarantee. Thank you for understanding.
2. About Express Package
Most of our products are in neutral packaging (carton packaging without words and logos), which is the regulation of the express carrier. So it is normal if the package you received is not the same as the color box in the product picture. It is not a resale product. If the express package you received is damaged and the product is damaged as a result. Please take photos and record as soon as possible, and the courier who found the damaged package will issue a delivery damage certificate. Please be sure to complete all of these within five days and contact us via customer service email info@bluesunsolar.net. We will immediately start the after-sales service for you. If it exceeds five days, we will not be able to provide complete after-sales processing of express damage.
3. About shipping address
We have warehouses in Czech Republic and Germany. Most of our products come from there. In addition, some of our products come from Asian factories. This part of the product is shipped directly from the factory to the customer. Products from Asia are noted on the product page. They also have longer lead times. Customers need to check where the product comes from before placing an order.
This is the address of our German warehouse: Robert Koch Str. 8, 21423 Winsen, Germany
Here is the address of our Czech warehouse:P3 Logistic Parks Hala A2, terezinska 1288,41002 Lovosice Czech
4. About taxes
Items shipped from Europe. Customers only need to pay VAT on purchases in accordance with EU law. Products shipped to Asia. Customers need to pay the corresponding customs duties. (Tariff is the lowest value) When there is no prompt from Asia on the product page, the default is from Europe. If the customer rejects the package due to customs duties after receiving it, we have the right not to refund. Please pay attention to read the information on the product page before placing an order.
5. About Order Confirmation and Tracking
After the customer places the order and completes the payment, he will receive an order confirmation email. We will process and ship your order within two business days. After delivery, the customer's mailbox will receive the tracking number of the package. Customers can track their packages in real time based on it.
We usually ship by DHL, here is the inquiry website:
If you have not received your package for a long time, please contact the local DHL first to check the delivery status of your package. If there is no feedback, please contact us by emailing our customer service email. Need to tell us your order number.
6. Special case
Shipping times may be slightly delayed during peak online shopping periods. Like Christmas, Black Friday, Anniversary
Once the customer places an order, they agree to these shipping terms. BLUESUN SOLAR DE reserves the right of final interpretation of this clause.
Shipping Policy
1. Delivery time
For German customers, it usually takes 2-4 business days to receive the item. For customers in other European countries, the item is usually delivered within 7 working days. The prerequisite for this is that the products you have ordered are dispatched from the European warehouse. (If the product is not shipped from the European warehouse, this will be noted on the product page). The delivery time of the item is normal. In case of objective events (such as wars, strikes, items lost due to express delivery, etc.), there is no guarantee. Thank you for your understanding.
2. Express Parcel
Most of our products will be delivered in neutral packaging (carton packaging without words and logos), which is the regulation of the express service. So it's normal if the packaging you receive doesn't match the color box on the product picture. It is not a resale product. If the express package you received is damaged and the product is damaged as a result, please take photos and record the incident as soon as possible and the courier who found the damaged package will issue a confirmation of the delivery damage. Please make sure you do all of this within five days and contact us by emailing customer service info@bluesunsolar.net. We will start customer service for you immediately. If it takes more than five days, we cannot provide full express damage after-sales service.
3. Shipping address
We have warehouses in the Czech Republic and Germany. Most of our products come from there. In addition, some of our products come from Asian factories. This part of the product is shipped directly from the factory to the customer. Products from Asia are marked on the product page. They also have longer delivery times. Customers must verify where the product comes from before placing an order.
This is the address of our German warehouse: Robert Koch Str. 8, 21423 Winsen, Germany
Here is the address of our Czech warehouse: P3 Logistic Parks Hala A2, terezinska 1288, 41002 Lovosice Czech
4. About taxes
Items shipped from Europe only have to pay VAT on purchases under EU law. Products shipped to Asia will need to pay applicable customs duties by the customer. (Rate is the lowest value) If there is no information about Asia on the product page, the shipping will be from Europe by default. If the customer refuses the package after receiving it due to customs, we have the right not to refund. Please be sure to read the information on the product page before ordering.
5. Order confirmation and shipment tracking
After the customer has placed the order and completed the payment, they will receive a confirmation email. We will process and ship the order within two business days. After delivery, the customer receives the tracking number of the package in the mailbox. Customers can track their package in real time.
We usually ship by DHL, here is the query website:
If you have not received your package for a long time, please contact the local DHL first to check the delivery status of your package. If there is no feedback, please contact us by email to our customer service. You must provide us with your order number.
6. Special case
Shipping times may be slightly delayed during peak online shopping periods. Like Christmas, black friday.
As soon as the customer places an order, he agrees to these shipping conditions. BLUESUN SOLAR DE reserves the right to interpret this clause conclusively.
BLUESUN DE
info@bluesunsolar.net
