Return and Exchange Policy

1. About taxes

Items shipped from Europe. Customers only need to pay VAT on purchases in accordance with EU law. Products shipped to Asia. Customers need to pay the corresponding customs duties. (Tariff is the lowest value) When there is no prompt from Asia on the product page, the default is from Europe. If the customer rejects the package due to customs duties after receiving it, we have the right not to refund. Please pay attention to read the information on the product page before placing an order.

2.About product packaging

Most of our products are in neutral packaging (carton packaging without words and logos), which is the regulation of the express carrier. So it is normal if the package you received is not the same as the color box in the product picture. It is not a resale product. If the express package you received is damaged and the product is damaged as a result. Please take photos and record as soon as possible, and the courier who found the damaged package will issue a delivery damage certificate. Please be sure to complete all of these within five days and contact us via customer service email info@bluesunsolar.net. We will immediately start the after-sales service for you. If it exceeds five days, we will not be able to provide complete after-sales processing of express damage.

3.About damaged packages

If the customer receives a damaged package. The product was damaged because the package was damaged. Please take pictures as soon as possible. Damaged packages will be handed over to DHL to issue a damage certificate. This way we can deal with this issue faster for our clients. Please issue a package damage certificate within five days and contact us through the customer service email. We will resend new products for customers. More than five days may not be so fast

The customer sends the product back without authorization. We have the right to refuse customer service

4. About unconditional return

BLUESUN accepts unconditional returns within 15 days. Within fifteen days after receipt, the customer can choose to return the product unconditionally. All costs of return will be borne by the customer. Orders signed for more than 15 days do not meet the conditions for unconditional return.

5. About defective/suspected defective products

If the customer receives a defective product or suspects that it is a defective product. Please contact our customer service in time. We need customers to provide some test proof materials to judge whether the product is defective. Including but not limited to: photos of test data, photos of products, photos of product barcodes. Only after the customer submits these certification materials, we can provide customers with after-sales service, including refunds, replacements, etc. We need these materials in order to find the production line producing defective products for inspection. To improve the quality of our products.

6. About after-sales of defective products

After the customer submits materials to prove that the product received is indeed defective. We can refund or exchange for customers. Shipping and other charges for replacements are our responsibility.

7.About return refund time.

Returns are sent via DHL. We did not actually receive the returned item when it was shown as signed for. Because our warehouse receives a lot of goods from all over the world every day. So we need to take the time to find the item returned by the customer. After that, there is a return quality inspection. This takes about fifteen days. That is, fifteen days after the receipt of the returned goods. We can refund the customer's payment

8. Limited Peak Performance Warranty

The relevant effective output data can be found on the type plate on the back of the products. Bluesun Solar assures that the actual performance of the products will decrease slightly over 10 years from the date of purchase. Modules are guaranteed as follows: Modules aged from the date of purchase up to 1 year are protected against a performance degradation of more than 2.5% for monocrystalline modules and 2.5% for polycrystalline modules of the nominal value according to the products nameplate under STC conditions. If the performance degradation exceeds this and Bluesun Solar determines that this performance loss is not due to defective workmanship of the module when the module has been properly installed and used under normal conditions, Bluesun Solar will, at its option, either repair, replace or provide additional modules to compensate for this loss of performance. Modules with an age from the date of purchase between 2 and 10 years are protected against an annual performance degradation of more than 0.55% for modules, which means that the “n” year performance for monocrystalline modules is not less than 98%-0, 55% * (n-1) and for polycrystalline modules not less than 98% -0.55% * (n-1) is (2≦n≦25). If the performance degradation exceeds this and Bluesun Solar determines that this performance loss is not due to defective workmanship of the module when the module has been properly installed and used under normal conditions, Bluesun Solar will, at its option, either repair, replace or provide additional modules to compensate for this power loss (if Bluesun Solar deems it necessary). During the warranty period - 10 years - the maximum degradation of the modules must not exceed the value of 18.82% for monocrystalline modules and 18.82% for polycrystalline modules according to the product nameplate under STC conditions. If the deterioration in performance exceeds this - always within the warranty period - provided that this loss of performance is determined by Bluesun Solar and is not due to defective workmanship of the module when the module has been properly installed and used under normal conditions.

 

STC stands for Standard Test Conditions used to measure the performance of solar cells. It includes (a) the light spectrum of AM 1.5, (b) an irradiance of 1,000 W per m2 and © a cell temperature of 25 °C degrees Celsius. Measurements are performed according to IEC 61215 at the junction box terminals according to BluesunSolar's calibration and testing standards (valid at the time of manufacture of the modules).

Once the customer places an order, they agree to these shipping terms. BLUESUN SOLAR DE reserves the right of final interpretation of this clause.

 

 

 

Return and Exchange Policy

1. About taxes

Items are shipped from Europe. Customers only have to pay VAT on purchases under EU law. Products shipped to Asia will require the appropriate customs fee. (The tariffs correspond to the lowest value.) If there are no instructions about customs duties on the product page, the default will be shipped from Europe. If customer refuses the package after receiving it due to customs duty, we reserve the right not to refund. Please be sure to read the information on the product page before ordering.

2. About the product packaging

Most of our products are delivered in neutral packaging (boxes without words and logos), which complies with the regulations of the express service. Therefore, it is normal if the packaging you received does not match the color image on the product page. It is not a product for resale. If the express package you received is broken and it will damage the product. Please take photos as soon as possible and make a note of them and the courier who found the damaged package will issue a proof of delivery for the damage. Please make sure you complete all of this within five days and contact us via customer service email info@bluesunsolar.net. We will start after-sales service for you immediately. If it takes more than five days, we can't afford full after-sales process for compensation.

3. About damaged packages

If the customer receives a damaged package, the product was damaged due to the damage to the package. Please take photos as soon as possible. Damaged packages will be handed over to DHL for issuance of a damage certificate. This way we can solve this problem faster for our customers. Please request a packaging damage certificate within five days and contact us via customer service email. We will send customers new products. More than five days may not last that long.

4. About Unconditional Return

BLUESUN accepts unconditional returns within 15 days. Within fifteen days of receipt, the customer can choose to return the product unconditionally. The customer bears all return costs. Orders signed for more than 15 days ago do not qualify for an unconditional return.

5. About Defective/Suspected Defective Products

If the customer receives a defective product or suspects that the product is defective, please contact our customer service in time. We need some test evidence from customers to judge if the product is defective. This includes, but is not limited to: photos of test data, photos of products, photos of product barcodes. Only after the customer provides these evidence materials can we provide customers with after-sales service, including refund, exchange, etc. We need these materials to find the production line to produce defective products. To improve the quality of our products.

6. About the after-sales service for defective products

After the customer provides materials to prove that the product received is indeed defective, we can issue a refund or exchange for customers. Shipping and other charges for replacement parts are our responsibility.

7. About Refund Duration.

Returns are made via DHL. We actually did not receive the returned product when it showed as signed. Due to the fact that our warehouse receives many goods from all over the world every day, it takes us time to find the product returned by the customer. A quality check of the return is then carried out. This takes about fifteen days, that is, fifteen days after receipt of the returned goods. We can refund customer's payment.

8. Limited Peak Performance Warranty

The relevant effective output data can be found on the type plate on the back of the products. Bluesun Solar assures that the actual performance of the products will decrease slightly over 10 years from the date of purchase. Modules are guaranteed as follows: Modules aged from the date of purchase up to 1 year are protected against a performance degradation of more than 2.5% for monocrystalline modules and 2.5% for polycrystalline modules of the nominal value according to the products nameplate under STC conditions. If the performance degradation exceeds this and Bluesun Solar determines that this performance loss is not due to defective workmanship of the module when the module has been properly installed and used under normal conditions, Bluesun Solar will, at its option, either repair, replace or provide additional modules to compensate for this loss of performance. Modules with an age from the date of purchase between 2 and 10 years are protected against an annual performance degradation of more than 0.55% for modules, which means that the “n” year performance for monocrystalline modules is not less than 98%-0, 55% * (n-1) and for polycrystalline modules not less than 98% -0.55% * (n-1) is (2≦n≦25). If the performance degradation exceeds this and Bluesun Solar determines that this performance loss is not due to defective workmanship of the module when the module has been properly installed and used under normal conditions, Bluesun Solar will, at its option, either repair, replace or provide additional modules to compensate for this power loss (if Bluesun Solar deems it necessary). During the warranty period - 10 years - the maximum degradation of the modules must not exceed the value of 18.82% for monocrystalline modules and 18.82% for polycrystalline modules according to the product nameplate under STC conditions. If the deterioration in performance exceeds this - always within the warranty period - provided that this loss of performance is determined by Bluesun Solar and is not due to defective workmanship of the module when the module has been properly installed and used under normal conditions.

 

STC stands for Standard Test Conditions used to measure the performance of solar cells. It includes (a) the light spectrum of AM 1.5, (b) an irradiance of 1,000 W per m2 and © a cell temperature of 25 °C degrees Celsius. Measurements are performed according to IEC 61215 at the junction box terminals according to BluesunSolar's calibration and testing standards (valid at the time of manufacture of the modules).

As soon as the customer places an order, he agrees to these shipping conditions. BLUESUN SOLAR DE reserves the right of final interpretation of this clause.